LifeSpots - information, collaboration and communication

by Shelley Taylor

from trellyz,,

Our solution

The trellyz LifeSpots platform and mobile app (trading as RefAid in the US and Europe) will democratize refugee and the host population access to information by showing them the public and community services and resources nearest to them. This will mean that everyone will carry with them the means to find the help they need when and where they need it. Service providers can better stimulate business opportunities by collaborating and coordinating with each other, and giving the public tools.

What's the business opportunity for host and refugee community

Information is a basic human right. With information, most problems can be solved. There are tremendous resources available in the host community and among the refugee population. The platform enables service providers to survey and identify skills and opportunity gaps by direct communication with the refugee and host populations. The public can find sources of potential funding and financial support, training and education and skills transfer, and support for other aspects of their lives.

How has it been implemented and what impact it had

The platform and app have been used to help tens of thousands of refugees in 23 countries, and is used by more than 2,000 nonprofits, government and NGO service providers. Now service providers and refugees (and the general population) have visibility of what help is available where, providing better orientation, less duplication, greater impact and efficiency in coordination of service delivery. This replaced non-searchable, paper-based systems like binders, flyers and printed directories.

Our Skills and Experience

We have succeeded in scaling our platform to 23 countries very quickly based on solving a real problem bridging the gap between technology and service delivery by providing a user friendly interface. The system (website for service providers and mobile app for the public) can be used in many ways, in multiple languages, varying levels of location and is therefore adaptable to different contexts. Our team has entrepreneurial, humanitarian and technological skills, and private sector agility.